At Chrome Hearts, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. Returns

We accept eligible return requests for products that meet the conditions outlined in this policy.

To be eligible for a return, the item must generally:

  • Be unused and unworn
  • Be in its original condition
  • Be returned with its original packaging, tags, and accessories where applicable
  • Not show signs of damage, washing, alteration, or use
  • Be accompanied by the relevant order information

Items that do not meet these conditions may not be eligible for a return.

2. Return Request

If you would like to return an item, please contact us before sending the product back.

Please provide:

  • Your order number
  • The name of the item
  • The reason for the return
  • Any relevant photographs or additional information if requested

We will review your request and provide instructions regarding the return process where applicable.

Please do not send an item back without contacting us first.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us review the issue.

If the issue is confirmed, we will work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition.

Non-returnable items may include:

  • Items that have been worn or used
  • Items that have been washed or altered
  • Items damaged after delivery due to customer handling
  • Items missing original tags, packaging, or accessories where required
  • Items specifically identified as non-returnable at the time of purchase

5. Refunds

Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.

If your refund is approved, the applicable amount will be processed using the original payment method, where possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

6. Refund Amount

Approved refunds generally apply to the eligible returned product.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or issue for which we are responsible.

Any applicable deductions or return-related costs will be communicated where relevant.

7. Exchanges

If an eligible item needs to be exchanged, please contact us before returning the product.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may offer another appropriate resolution.

8. Return Shipping

Unless otherwise stated or required by applicable law, customers may be responsible for the cost of returning an item.

If the return is due to receiving an incorrect, damaged, or defective product, please contact us before shipping the item back so that we can review the situation and provide appropriate instructions.

9. Items Damaged After Delivery

We are not responsible for damage caused by improper use, washing, alteration, accidents, or other customer handling after delivery.

Please follow any care instructions provided with your product to help maintain its condition.

10. Sale and Promotional Items

Products purchased during sales or promotional offers may have different return or refund conditions.

Any special return conditions applicable to a sale or promotional item will be communicated on the relevant product or offer page.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed and may depend on whether the order has already been processed, prepared, or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the return process may apply instead.

12. Processing Returns

After we receive a returned product, the item may be inspected to confirm that it meets the requirements of this policy.

Returns that do not meet the applicable conditions may be rejected or may be subject to a different resolution.

13. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe that a return request involves fraud, abuse, repeated misuse of the return policy, or inaccurate information.

14. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any updates will be posted on this page, and the Last Updated date will be changed accordingly.

We encourage customers to review this policy before making a purchase and before submitting a return request.

15. Contact Us

If you have any questions about returns, refunds, exchanges, or an order you have received, please contact us using the details below.

Website: https://chromheartsofficial.com/
Email: [email protected]